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About Fidelity Bank

Journeying with our customers for over 30 years

We're a Ghanaian bank built to make everyday banking simple, honest and within reach — for individuals, small businesses and large enterprises alike.

Our story

Fidelity Bank was founded with a simple belief: banking should work for the person using it, not the other way round. What started as a single branch has grown into a nationwide network trusted by over a million customers.

Today, we combine local knowledge with modern digital tools to serve individuals, small businesses and large corporates — always staying close to the communities we serve.

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What we stand for

Four principles guide every product we build and every conversation our team has with customers.

Trust

We protect your money and your data like it's our own.

Care

Every product decision starts with what's best for the customer.

Simplicity

Banking shouldn't need a manual — we design for clarity first.

Integrity

We do the right thing, especially when no one's watching.

30+
Years in operation
180+
Branches nationwide
1.4M+
Customers served
3,200+
Employees

Our journey

Key milestones from our founding to today.

1994

Fidelity Bank opens its first branch, focused on serving local traders and families.

2006

Expansion to 50 branches across the country, alongside the launch of our first ATM network.

2015

Launch of mobile and internet banking, bringing 24/7 account access to every customer.

2021

Introduction of USSD banking (*776#), extending services to customers without smartphones.

2026

Over 1.4 million customers bank with us across individual, business and corporate segments.

Leadership team

Meet the people guiding Fidelity Bank's strategy and day-to-day operations.

Ama Owusu

Chief Executive Officer

Efua Mensah

Chief Operating Officer

Kojo Boateng

Chief Technology Officer

Want to know more about us?

Get in touch with our team or visit a branch near you.

Contact Us